lisa robinson the planes -- explains. >> hopefully you will have good luck, but that was not always the case. >> we sent her to a dozen stores in the baltimore area to make purchases and give us for overall opinion of the experience, including the help she received and the cleanliness of the waiting rooms. some got it right. >> service was excellent. she gave me a little bag and a gift receipt. >> other places, well, she thought some of them were not so good. >> i would have walked up the door. such a shambles. >> we went to see which secret shoppers want the best, and which did not cut it. >> thank you. a new mutation in the h1n1 flu virus, and health officials are concerned. how a changing swine flu could change the way doctors treat the out by -- outbreaks. plus, why some students received out by -- outbreaks. plus, why some students received a tool of ..when your nose is raw and sore. plain tissue can make it burn even more. but mom knows there's puffs plus... ...with the magic of three. soothing lotion with a touch of shea butter, aloe and e. plain tissue can irritate the sore nose